Delivery Policy
Last Updated: March 26, 2025
Delivery Expectations
United States: 5-10 business days
International (Outside the United States): Not available this time
Delivery Notifications
You will receive an email at the address you provided once your order has been shipped. This email will include a tracking number, allowing you to track your package online until it arrives at your door.
Delivery Timeframes
Once payment is received, we take 24-72 hours to inspect, pack, and label your watch (excluding weekends and holidays). Orders are shipped via the US Postal Office, with delivery typically taking 2–5 days depending on the destination state (excluding Sundays and holidays).
Emunah Brands, LLC (Emunah) does not operate on US public holidays. Orders placed on these days will be shipped on the next business day.
Shipping Methods
We use the US Postal Office unless specified otherwise. In certain cases, UPS or FedEX may be used.
Missed Deliveries
If you are unavailable at the time of delivery, the shipping carrier will leave a notification card. You will then need to contact them to arrange a redelivery at a more convenient time or pick up the package from your local sorting facility. This is your responsibility. For security reasons, all shipments sent require a signature upon receipt.
If an order is returned to us due to an incorrect address or failure to claim the package, we will notify you via email as soon as we receive it. You will have the option to either request a reshipment at your expense or cancel your order for a refund, minus shipping costs.
Late Deliveries or Dispatch Delays
While we strive to ship all orders within the specified timeframe, there may be rare occasions when shipping capacity is exceeded, causing a delay of up to two additional business days. In such cases, we prioritize your order for urgent delivery the following business day.
Delivery delays may also occur due to carrier-related issues beyond our control. If this happens, we will do our best to assist you and ensure that your package is delivered as quickly as possible.
Consequential Loss for Late Deliveries
Emunah does not offer financial compensation for indirect losses due to late deliveries, such as time taken off work to receive a package or purchasing a replacement from a more expensive retailer.
Delivery to Business Addresses
We allow shipments to alternate addresses, including business locations and workplaces. If you choose to have your order delivered to a business address, please ensure that someone, such as a receptionist, is available during normal working hours to sign for the package on your behalf.